Refund policy

Please read our terms and conditions, returns and refunds policy before placing an order. 

Yes we do accept returns, but as we are a small business returns can be costly for us, and also for you with the return shipping costs during the process. So please ensure the product definitely isn't right for you before trying to process a return with us.

If you have really tried out your new product and it just isn't for you, we operate on a 30 day returns policy and will accept exchanges/refunds on all products (except digital), unless otherwise stated, but only if the goods arrive back still in a new and unused condition with original tags and packaging, and no product modifications or being tampered with in any way.

Please contact us hello@pedaljungle.com to raise your returns process

Once you've contacted us regarding your return for either an exchange or refund, we may ask for photographic proof of items/packaging to substantiate your claim. 

Pedal Jungle will act accordingly on your claim by offering a refund, replacement item, and providing instructions of how to return to us.

If an item needs returning we will ask you to do so before a refund/replacement item can be processed.

The buyer is responsible for the shipping costs to send the item back. We would refund your return shipping costs if the item is sent back and verified so, for one of the reasons below:

- Items arrive damaged in transit 
- Items arrive not as described 
- Items arrive faulty

Once your order is initially received, any damage/faults need to be reported to us via email within 48hours of being received. If your product develops a fault past 14 days would need to be covered by the manufacturer warranty.

When sending goods back, you will need to send safe and securely, to stop and damage occurring in transit, via a tracked delivery method.

All items need to be filed for return/refund within 30 days of receipt, and only if goods are in a new and unused condition with original tags and packaging.

After receiving your returned parcel, we will inspect it and the contents, and ensuring everything looks good, and be in touch to get your return processed super quick!

Please note that we reserve the right to reject any returns where products have been made unfit for resale or damaged whilst in your possession or in return transit.

You are still able to return any goods within 30 days for a refund, but you would be liable for any delivery or admin costs associated with your return when it arrives back in the UK. Please label the package clearly as RETURNED goods or to the RETURNS Department, if you do not, there would be an Import Duty/VAT charge payable to release the goods back to us. Pedal Jungle would then reserve the right to refuse delivery if this happens and/or deduct the amount from the refund given.

Please contact us hello@pedaljungle.com to raise your returns process

We do not offer a warranty for any goods sold outside the UK, but you would still be able to contact the manufacturer directly to go through the warranty process with them.